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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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matthew wiedemann

May 1, 2024

5  out of  5 rating by matthew wiedemann
"If you want good service and wonderful people to help you with all insurance and banking needs - call these guys!"
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Belinda Lacoste

April 21, 2024

1  out of  5 rating by Belinda Lacoste
"Keeps going up and up. Almost $700 for 1 new and 2 old cars. Looking now"
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Jimmy Craven

October 28, 2021

5  out of  5 rating by Jimmy Craven
"We have multiple insurance lines with Will Tweed and his team and have been very pleased with the price and level of service we receive. Claims process is easy through the App (this was evident after claims from past hail storms and the ice storm in North Texas in Feb 2021). Even after shopping coverage and price with other carriers, State Farm still comes through with the best value. Thanks again"
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Frank loizzo

December 6, 2020

1  out of  5 rating by Frank loizzo
"Worst Agent i have ever had! can not get a hold of anyone. They removed my home owners insurance and added home owners insurance for a home i don't even live at. I sold my vehicle over a month ago and have had 2 bills with a car i don't even own. When i do finally get ahold of someone from the office, they say they are fixing it now and will call back to confirm in just a few minutes... they don't call back and they don't change anything. FIND ANY OTHER AGENT OUT THERE BESIDES THIS OFFICE!"
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Gary Souslin

November 23, 2020

5  out of  5 rating by Gary Souslin
"I called in and got a quote. Matt was very professional and knowledgeable about several different products that I purchased."
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matthew wiedemann

November 23, 2020

5  out of  5 rating by matthew wiedemann
"These guys are the BEST at all things insurance and banking!"
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Holly Wiedemann

November 23, 2020

5  out of  5 rating by Holly Wiedemann
"Wow! These guys know what they are doing and ALWAYS go out of their way to do what they can to help me!"
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Chris Mitchell

November 21, 2020

2  out of  5 rating by Chris Mitchell
"I would have to call multiple times and leave messages and follow up on policy changes repeatedly. I finally switched. I got tired of them not being responsive."
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Zhang John

October 7, 2020

1  out of  5 rating by Zhang John
"My wife requested a quote and tried to contact them for weeks, but didnt receive respond back at all."
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Mushtaq ali

August 14, 2020

5  out of  5 rating by Mushtaq ali
"Nesta Street is a true professional. He knows insurance like a back of his hand. He walked me thru the complicated issues about insurance and broke it down in layman terms where i would understand it"
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Chuck Wilson

January 16, 2020

5  out of  5 rating by Chuck Wilson
"Been with Will Tweed every since he took over. Great Experience"
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Jose Zuniga

August 22, 2019

5  out of  5 rating by Jose Zuniga
"The staff is all very kind, patient and knowledgeable. It is not common to find good customer service like this anymore."
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Mike Buchanan

August 7, 2019

5  out of  5 rating by Mike Buchanan
"Awesome branch to work with! Susan, Wendy, and Will have been amazing and they are on point when I need something looked at. I left them to go to another big name insurance company and I eventually because I loved working with them so much. I definitely recommend Will's branch... And they're local!"
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M Rosales

July 16, 2019

5  out of  5 rating by M Rosales
"Was here on 7/16/19 , Susan was very helpful helping me with an issue i had with my online banking , she did a fantastic and very profesional job with us . thank you!"
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January 26, 2019

5  out of  5 rating by PizzaGod
"These guys always have my back"
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January 9, 2019

5  out of  5 rating by 김에이미
"자동차 보험때문에 방문했는데 친절하게 상담해주고 좋은 설계와 좋은 가격에 견적을 받아서 가입을 했습니다. I went there for car insurace quote. Everyone was so nice and kind. They explained the policies very well. I was so satisfied with this office. My first time with state farm!! Awesome!!"
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sammie v.

January 8, 2019

5  out of  5 rating by sammie v.
"Just wanted to share my experience with State Farm.. I left another very well known Insurance company do to poor communication and service. I am so Thankful and blessed to have him by my side ... Thank you Will for the Great service you have given us !!!!!"
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Holly Wiedemann

January 8, 2019

5  out of  5 rating by Holly Wiedemann
"The customer service at this State Farm office is phenomenal! Thank you for always being so helpful with every concern I have! Y'all are awesome!"
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Leslie Andrade

January 8, 2019

5  out of  5 rating by Leslie Andrade
"Hello family and friends, I’ve been with Statefarm for the last 20 years,and Will tweed has been my agent for 10 years now, his stuff is very professional friendly, his got a team of awesome people, I recommend Will’s agency, they handled all my insurance needs. To us they are part of our extended Family, Wendy is always going abobe and beyond to make sure that my auto, home, banking, and life insurance are meeting my needs and my family’s. Thank you Will for been part of such a grate company, and for all the help to bring to us. We are very grateful."
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Mitch Strobl

May 31, 2018

5  out of  5 rating by Mitch Strobl
"Will has been a pleasure to work with and I would recommend him in a heartbeat. He's super responsive, more than fair with his insurance packages, and has a great team around him. If you're shopping around and want a solid agent, go with Will. You won't regret it."
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Carol Hill

June 6, 2013

5  out of  5 rating by Carol Hill
"Will Tweed's office was very helpful and provided thorough explanations of all my insurance options. I felt all my needs were met and all my concerns addressed. I would definitely recommend. Thanks Will Tweed!"
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Randy McCoy

February 11, 2013

5  out of  5 rating by Randy McCoy
"Will is excellent, his office staff is always very accommodating, someone answers the phone every time you call, and they are fast to handle whatever issue you might have at the moment. As a busy sales executive myself, I recognize the time and effort his office puts forth to insure they continue earning my business and I have a great appreciation for it. I don’t foresee ever having a reason to change based on my experience. In a day and time when so many people expect something for nothing, he takes nothing for granted and wants to make sure you are getting more than your money's worth. Take the couple minutes to call his office, you'll be glad you did."
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Andie Cannon

January 31, 2013

5  out of  5 rating by Andie Cannon
"This office really helped me out and made insurance easy! Thanks.."
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Brittany Gipson

August 24, 2012

5  out of  5 rating by Brittany Gipson
"I started my account back in April of this year with Will Tweed in Carrollton. The service there is amazing and the people are super polite and if you don't understand something, just ask! They won't think you're dumb for asking something you don't know. They try to help. I currently have life insurance, car insurance and my father has renters insurance which makes the bill much cheaper along with a few other things. If you want friendly service and LOVE your money, go to these guys. No joke. They are awesome!"
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Mike Havens

August 23, 2012

5  out of  5 rating by Mike Havens
"I have experience with Progressive/Geico and nothing compares to the CUSTOMER SERVICE with Will Tweed's branch of State Farm. We all need home owners insurance/car insurance/renters insurance/life insurance/whatever kind of insurance. I had terrible experiences with not having that personal agent with the other big companies. I switched to state farm and will be a life long member mainly because of one imparticular agent Rich Barrientos. Ask for Rich; he is a great guy. I have never dealt with Will Tweed (Nor do I want to because I have Rich) but you can tell that he hires great agents. I was in a bind and needed my insurance policies quickly and didn't have a printer at my house to print them; long story short...Rich came to my house to hand deliver them after business hours. I know I can always shoot them questions and also get quick response on claims (locked keys in car/tows). I have never had an issue and their prices are competitive. I don't even shop around for insurance now because even if I could save $10 a month on insurance it is coming at the cost of customer service, when you are in a bind and need your insurance company to be there for you that is when customer service kicks in. If you have had a bad experience you know what I am talking about - the extra money is worth it. Highly recommend Rich as your agent; I don't know the others but I know that you will appreciate his attitude and customer service. -Mike Havens (Customer since March 2011)"